Policy
Cancellation & Payment Policy
All instruction is to be paid prior to the first session and is non-refundable.
Clients may cancel up to 24 HOURS PRIOR to the beginning of a scheduled training session. Anything cancelled closer than 24 hours to training will be charged for that session or forfeits a lesson if you had purchased a package, regardless of the reason. If an individual misses a team practice, that will not be made up.
All packaged lessons expire in the following time frames:
Hitting, Fielding, Pitching – 9 weeks from date of 1st lesson
Speed & Agility, Personal Training, Strength & Conditioning – 90 days from date of 1st lesson
If a session is missed due to illness, team practice, games, etc. it is the client’s responsibility to contact PPA at least 24 hours in advance. Once the 24 hour period has ended, the lesson must be attended or will not be rescheduled, refunded, or credited back to your account.
If the lesson is cancelled due to weather or instructor conflicts, PPA will contact the client for a make-up session.
PPA reserves the right to ban players, teams, and/or parents from the facility, WITHOUT REFUND, if they are disruptive to the environment or players, disrespectful to staff members, become a safety concern to others, purposefully damage equipment, or steal from the facility.
FULL payment is required, up front, before participation in any PPA activity or instruction.
Payments can be made by cash, check, or Paypal. Returned checks will be subject to a $25.00 NSF fee and you will no longer be able to pay by check.
